Support
Need a hand?
Email us. A person who’s worked on a jobsite reads it and answers within two business days, Monday to Friday.
Tell us your company, the job, what you were trying to do and what you saw. A screenshot helps. If it’s something your company set up (who’s on a project, cost codes, cards), your company’s Kudzu Admin can usually fix it faster.
Getting started
How do I get my company on Kudzu?
Download Kudzu or go to app.kudzupm.com, sign up with email, Apple or Google, and start your company. You'll be its Admin, and the first month is free.
How does my crew get in?
An Admin shares the company invite code or sends an email invite from Admin → People. Your team signs up and enters the code. Nobody gets in without one.
What does it cost?
$9.99 per user per month after the free first month. No setup fees, no contract.
Does it work without signal?
Yes. Fill out logs and take photos with no signal. Kudzu holds them and sends them when you're back in range.
Daily logs and photos
When does the daily report go out?
When you tap File log, Kudzu builds the PDF and emails it to the project's distribution list. Notes marked "Internal only" stay off it.
I filed a log with a mistake.
Open it and tap Reopen to edit, fix it, and file again. The Activity feed shows it was refiled.
Why don't my photos show up in my camera roll?
Photos taken with Kudzu's camera go straight to the project and stay off your phone. Photos you pick from your library stay on your phone unless you choose to delete them after upload.
Expenses
How do card charges get into Kudzu?
An Admin uploads the card or bank statement (CSV or Excel, from any provider) under Expenses → Import charges. Kudzu sends each charge to whoever holds that card. You can also add an expense yourself with a receipt photo, and Kudzu matches it to the charge when the statement comes in.
My statement's columns don't match.
The first time you upload from a new card provider, Kudzu asks which column is the date, description, amount and card. It remembers for next time. No export? Use the Kudzu template on the Import charges page.
Why is there sales tax on my charge already?
Card totals include tax, so Kudzu estimates it at your project's rate. Change it to match the receipt, or tap No tax.
How do I split one receipt across jobs?
In Code it, tap "Split to another project or code" and enter the amounts. Tax is shared across the lines, and the first line takes whatever's left so everything adds up to the charge.
How do I get expenses into QuickBooks or my accounting system?
Under Expenses → Export, choose the QuickBooks-ready layout, the Kudzu standard layout, or build your own, and download the file.
Can I change or delete an expense?
Whoever entered it can edit or delete it until it's exported or the month is closed.
Billing and your account
How do I cancel?
If you subscribed through the App Store or Google Play, cancel in your phone's subscription settings. If you subscribed on the web, an Admin can cancel under Admin → Billing. You keep access through the end of the paid period.
How do I get my company's records out?
Admins can export logs, photos and expenses at any time.
How do I delete my account?
In the app, go to Settings → Account → Delete account. Or email privacy@kudzupm.com from the address on your account and we'll do it for you. Deleting your account removes your sign-in and profile. Records you filed for your company stay with your company.
Privacy questions or requests?
Read our Privacy Policy at kudzupm.com/privacy, or email privacy@kudzupm.com.
Found a bug?
Email support@kudzupm.com with what you tapped, what you expected, and what happened. A screenshot helps. We’ll fix it and tell you when it’s done.
The fine print
Read the Privacy Policy and the Terms of Service. Privacy requests go to privacy@kudzupm.com.